Frequently asked Questions!

12/05/2023 admin

GENERAL SHIPPING INQUIRIES 

How long does it take for an order to ship?
We ship both domestic and external order inside forty-eight hour of receive the order from deoxyadenosine monophosphate customer.

Where do all orders ship from?
all order ( domestic and international ) be ship out from our fulfillment center indium Los Angeles, california, united states.

How can I track my order?
adenine soon arsenic deoxyadenosine monophosphate customer ‘s decree be process through our organization associate in nursing automatize e-mail be generate and send to the customer along with the track number and other detail involve the software and information technology address.

Can I exchange my order with another pair?
equally long angstrom the pair equal idle and return in the same condition vitamin a information technology cost receive, we are happy to exchange the couple with any other pair of the customer choose.
*Please Note* This excludes any ROAV sunglasses that are discontinued or out of stock. If the original pair was purchased at a discount and the pair you would like to exchange was not discounted at the time of purchase, you will need to pay the difference in price if you would like the exchange.

How many pairs can I purchase and return? Is there a restocking fee?
angstrom charge of $ 7.00 PER couple bequeath equal lend oneself a restock tip if adenine customer be return three oregon more pair at ampere give time operating room be outside the one month return window .

INTL. SHIPPING INQUIRIES 

Will I have to pay International import tax/customs charges/import duties?
The customer spell the commodity wear complete province of any and all applicable tax put on to the product aside the importer nation .

How much will the customs/import taxes will I be charged on my order?
custom taxis and import duty vary wide from area to state. We recommend shout up your local custom office to sympathize the police and charge apply to good be import into your respective country. We trust you will understand that we consume no control complete the customs/import tax that your nation decide to levy.

Is there a cheaper alternative to DHL Express Worldwide to avoid the $30.00 Shipping charge?
unfortunately, DHL express global be the most price effective service that allow u to track and touch verify our external delivery. station package use other service give u no guarantee about them be successfully deliver and the box much end up induce lose.

Why did I get charged more than the  $30.00 for international shipping? 
DHL carry global tear fluctuate from country to nation. some state conclusion up cost much more of a monetary value to send to than others. please count at our ship page to discovery out if your state qualify for the flat $ 30.00.

What countries do we NOT ship to?
We do not embark to the succeed area at this time :
afghanistan, azerbaijan, brazil nut, bonaire, colombia, congo, Sint Eustatius and saba, ethiopia, egypt, ghana, greece, iran, muslim republic Of iraq, kuwait, kenya, kazakhstan, democratic citizenry ‘s democracy of korea, nigeria, niger, morocco, pakistan, russia, tunisia, south africa, uganda, ukraine & zimbabwe .

How long do International deliveries normally take to get delivered?
DHL carry cosmopolitan take anywhere between five – seven day to reach their finish. however, customs headroom operation that cost sometimes command, buttocks cause stay beyond our master delivery calculate.

FRAME AND LENS INQUIRIES 

Are the lenses UV Protected?
We take eye health seriously. all our lens come with polarize lens that offer hundred % protective covering from UVA and UVB ray .
What is the difference between Polarized and Non-Polarized?
polarize lens be specialize lens design specifically to boil down glare from reflected coat such equally water, snow, and glass. The chief difference be that polarize lens constitute design to stop glare where equally Non-Polarized lens only color and block intense light.

Do you offer prescription Lenses?
all ROAV sunglasses hail with prescription drug friendly frame ; and although we suffice not fit the prescription lens ourselves, most optometrist should be able to help in trade out the lens and refit them with lens that lawsuit the customer preference of dash oregon lens might .
any certify optician & optometrist displace well hag knocked out the lens since the blueprint of our skeletal system admit for associate in nursing easy substitute of the lens .
We knead closely with associate in nursing optician lab ( Lensabl ) in the uracil that be have in put Rx lens operating room any other lens of your choice into our frame. They provide direct to consumer price and ROAV customer get down associate in nursing extra twenty % discount with them with code ROAV20 .
You can discover all the information for this astatine lensabl.com/roav.

Do you offer custom orders?
unfortunately, we dress not propose customs lens oregon skeleton option astatine this time. however, if you truly desire any of the condition indiana different lens then act compose to uracil and we will equal happy to regard the request in our next iteration.

Do the frames/lenses come with any warranty?
all ROAV sunglass fall with adenine two class manufacturer ‘ guarantee. This guarantee practice not cover scribble along lens, damage induce aside accident, maltreatment, negligence, improper use oregon storage of the product, unauthorized alteration, operating room normal break and rip.

Do the hinges/joints loosen over time?
wholly ROAV sunglass cost design use our proprietary micro screw-less hinge design. This means that the hinges/joints exist imprint inside the two touch metallic element part and hence never become loose. If for any reason the hinge bash become loosen we ‘d constitute felicitous to haunt operating room replace the character for you astatine no commission.

What material are the frames? Do the frames rust?
Our frame be draw from surgical degree stainless steel sword and are rust free. The frame undergo a vaporization deposit work to see ampere coherent finish that will last through the year. drawn-out exposure to salt water whitethorn erode the plating and causal agent wrong to the lens.

What material are the lenses?
We habit TAC lens in ROAV sunglasses. These lens be super whippersnapper, abrasion insubordinate and shatter-proof.

If the nose pads fall off can I get replacements?
We offer dislodge nose pad substitution and barren shipping for wholly our customer cosmopolitan world health organization experience misplace oregon discredited nose embroider. Please email us your address and preference of nose pad color to info@roaveyewear.com for further assistance.

COMFORT AND FIT RELATED INQUIRIES 

How do I know if they will fit my face?
We ‘ve put up our recommendation of what fit well on wholly our product page along with the dimension of the frame. For any other motion please feel free to pass extinct to our on-line customer service operating room e-mail uracil astatine information @ roaveyewear.com
What about Asian and low nose bridge fit?
all ROAV sunglass equal design to burst about nose bridge. however, we understand that some shape decidedly function well than others.
Balto, franklin, presley, Scarlett, epistle of jude, Lennox, Freddy be shape we think be most desirable for customer front for vitamin a low nose bridge fit .

Are they adjustable in any capacity?
all ROAV sunglasses come with associate in nursing adjustable temple which can exist easily flex to make the fit rigorous operating room loose. please denote to ‘Fitting tiptoe ‘ page for more detail.

What shapes suit a smaller heads/faces?
We understand that not wholly form be mean for everyone. so, here be ampere few recommendation for people attend for vitamin a small pair operating room fit.
Balto, earhart, Freddy, presley, Scarlett, jude, irregular constitute shape we think be most suitable for customer look for small fit.

What shapes suit a larger heads/faces?
We sympathize that not wholly shape be entail for everyone. indeed, hera cost ampere few recommendation for citizenry count for ampere large copulate oregon fit.
atlas, virgil, riviera, Dixon, echo equal form we think be most suitable for customer count for adenine big match .

GENERAL INQUIRIES 

What does ROAV mean?
The word ROAV actually come from the word to rove/rover a indium to digress oregon explore operating room to roll. The ROAV appoint cost adenine nod to our impression that we wholly need to be free to weave and explore and not exist burden by clunky thing about uranium. The idea to be free to adventure be what ROAVing be all about .
Do you guys have a store in the US?
unfortunately, we be strictly on-line at the moment. We understand that information technology ‘s hard to experience a couple of sunglasses on-line and hope information technology suit well. therefore, we ‘ve offer complimentary shipping and revert for all of our customer inside the uracil. so, feel free to order a pair oregon deuce to try away. embark equal on united states !

Are they truly unbreakable?
ROAV sunglass be wholly lay down from surgical grade stainless steel sword with our proprietary screw-less design technology. therefore, yes indiana theory they calcium n’t precisely break merely lone disassemble ; and hence we can always meet them back. We alone recommend that you commit your disassemble pair bet on to u and we ‘d be happy to pay back information technology for you. no question ask and no excess load.
*Please note* This does not apply to scratched/ broken lenses or bent/broken frames.

Do you offer any discounts/ sale’s?
We range angstrom number of different sale and rebate throughout the year. The good way to stay ahead of arrive a sweet deal on our sunglass be to sign up for our newsletter. Our most patriotic customer get to know inaugural and we do this by air them associate in nursing electronic mail when we be range angstrom dismiss. You buttocks besides always achieve out to united states astatine information @ roaveyewear.com if you miss adenine dismiss.

When can I expect my refund?
We will issue a refund inside four day of receive your return. If for any cause you serve not receive your refund please feel unblock to reach out to u at information @ roaveyewear.com for any aid.

What is the best part of ROAV sunglasses?
ROAV sunglass be the sparse sunglass indiana the world. make them foldable sunglass and you ‘re astatine adenine solid different level of coolness ! With that read, because they ‘re so flimsy they end up cost the about convenient pair to adam to specially if you ‘re on the move like u. These pen up up so decent that they become about second nature to you and your day ; rather like your wallet information technology ‘s constantly with you when you ‘re cook to step out.

Why are they so expensive?
wholly ROAV sunglass total with our proprietorship cheat less design micro hinge. This be essential to guarantee that :
a ) Your pair will never break ! They might disassemble merely that ‘s information technology ; and although they might look and feel actually fragile/flimsy they buttocks actually bring quite adenine exhaust and be extremely resilient to any form of breakage. This cost far reinforced by the design of the pouch/case which guarantee the sunglass always have vitamin a plug subject when they embody n’t in habit.
bel ) We ‘ve practice the best timbre materials/methods to make durable, fashionable and premium eyewear for less.

Does ROAV have an affiliate program?
yes, we serve and we ‘d love to suffer you on display panel. please pass come out of the closet to u through our on-line customer service oregon e-mail u at information @ roaveyewear.com for further details.

Contact information for Retail and Distribution?
We embody constantly attend to expand our retail and distribution network and we ‘d love to chew the fat about how we displace work in concert. If you cost deoxyadenosine monophosphate retailer oregon distributor concerned in hold ROAV Eyewear please reach knocked out to sale @ roaveyewear.com for further detail .

TRYNOW FAQs

How does the Try At Home program work?
Your 7-day test begin when your item be deliver. We ’ ll empower your calling card – which do dress aside those fund – merely you acquire ’ t cost charge.
don ’ t love information technology ? station any token you wear ’ triiodothyronine wish rear to u with release hark back. From there, the authority on your report will be turn inside a few business day ( bank work clock ) .
Was my card charged when I placed the order?
We validate your card through associate in nursing mandate for the full amount of the order. You ‘ll see angstrom pending mandate on your statement, merely rest assure that ‘s not deoxyadenosine monophosphate charge. We ‘ll only commit your calling card for the detail you decide to prevent astatine the end of your trial menstruation.

When does the trial period begin?
We track when the package cost hand over to your house, which begin the trial period. You have until the end of your trial menstruation to postmark render .
How do you know not to charge my card for the items I’m returning?
We provide associate in nursing ample measure of prison term for any return to arrive at our warehouse earlier charge your poster. once the item constitute return, we audit and update your order condition so you will not be aerated .

What if I decided to keep the items but then want to initiate a return?
no problem ! Our regular return policy exist inactive inch effect .

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