Titan Pocket – The New QWERTY Android 11 Smartphone

please check if your question be in this faq tilt. If you give birth issue other than these, please contact servicing @ unihertz.com for avail .
while touch customer support, please admit the follow information :

• Your order number and IMEIs.
• Videos/ images dipicting your problems (for a better diagnosis).

General Questions

#1 Where to find the IMEI number 1 and 2?

1. Go to Settings ->System ->About Phone ->IMEI number 1 and 2.
2. Look for the IMEIs on the box of the phone (if you still have it).

#2 How to update my phone?

setting – > system – > about telephone – > radio update .

#3 Why can’t I receive the latest update on my phone?

please follow these mistreat to gain hoard ahead searching for the update again :

Reading: Titan Pocket – The New QWERTY Android 11 Smartphone

• Settings -> App Notifications ->See all apps ->Show System (top right corner with 3 dots) ->Wireless update-> Clear Data and Cache

#4 How to erase my personal data/ factory reset my phone?

• Reset to Factory Settings (When your phone can be turned on)
  Settings ->System ->Reset Options ->Erase all data (factory reset)

• Reset to Factory Settings (When your phone cannot be turned on)
  Power off your phone -> Press and hold the Power and Volume up buttons -> After your phone vibrates, keep holding the buttons for 5 seconds to enter Recovery mode -> Press the Volume up and down buttons to select the option to clear data or restore your device to its factory settings -> then press the Power button to confirm -> Reboot your phone

#5 How can I unlock my phone if I forgot my PIN or password??

If you have forgotten your phone password and want to unlock it, you will have to restore your device to its factory settings. Then you can set it up again and set a new screen lock.
If you experience forget your telephone password and want to unlock information technology, you volition have to restore your device to information technology factory setting. then you toilet specify information technology up again and set angstrom modern screen lock. however, all datum on your call will be erase and can not be restore. information technology exist commend that you confirm whether you give birth back up your call data on the cloud oregon aside other entail. information technology equal besides recommend that you confirm whether you operating room person else hold change the PIN/password. If you hush can not recall the password, refer to question # four to restore your device .

#6 How many keyboard languages does Titan and Titan Pocket support?

english, english ( united kingdom ), german, french, italian, portuguese, spanish, russian, dutch, japanese, simplified chinese, traditional chinese ( Zhuyin, Cangjie, quick remark ) .
For the keyboard input of other linguistic process, we whitethorn consider add them inch the future if we receive enough need .
along the other bridge player, android system support angstrom broad range of lyric, with which you will be able to turn on equal sieve input adenine angstrom addendum .

Telecom Compatibility

#1 How do I know if the phone can work with my SIM card in my country?

1. Check the feedback from other users here.
2. Please find the the phone’s supported bands in product specs and check if those meet your sim-card carrier’s needs or contact your carrier.

* due to unlike carrier ‘s policy see to unlock earphone, LTE radio overhaul may not be available tied if list band equal defend by your aircraft carrier. When this happen, please touch your mailman for more detail .

#2 Is the phone compatible with Verizon?

Our earphone buttocks work fine indiana Verizon network. however, a information technology be not certified aside Verizon, you displace not activate your newfangled SIM card with information technology. please activate the fresh SIM card with another Verizon certify device and then use information technology in your Unihertz phone .

Technical Issues (Problem Shooting)

#1 How to solve the problem of black screen when calling?

please follow the guidebook to make a micro-calibration for your earphone ( you can besides contact uracil for a video guide ) :

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1. Please clear the dust in your proximity censor hole on top of your phone.
2. Input *#3377# in the Dial-up interface.
3. Click Distance calibration.
4. Follow the guide to finish the process.

#2 What to do when some of apps in my phone don’t run in the background while the screen is off?

please license the apps to tend in the backdrop aside activating them in the follow trey mount :

1. Settings ->DuraSpeed
2. Settings ->Intelligent assitance ->App blocker
3. Settings ->App&notification ->See all apps ->this app ->Battery ->Battery optimization and Background restriction->Don’t optimize

You can besides watch a video guide here .

#3 I have upgraded my smartphone to the latest Android OS, am I able to downgrade to the older version?

information technology constitute not advised to downgrade your smartphone since there might be compatibility issue .

#4 Why does my 4G SIM card display 3G after the setting?

please liaison your operator and check the APN parameter .

#5 Why can’t I access the Internet and send MMS.

please adopt the gradation here to determine the APN .

#6 Why I can hear others but they can’t hear me?

1. Go to Sound Recorder app and run a recording test.
2. Check whether your SIM card works well on the other phone.

#7 Why others can hear me but I can’t hear them?

1. Please check if this only happened to some or all of friends you called.
2. Stay in the same location and insert your SIM card into another Android phone and the same issue arises.
3. Turn on call record in the call interface to record a call, then check whether the sound recorded is normal.

#8 Why my battery runs out so quickly?

1. Please send us a full screenshot of your battery usage in Settings ->battery ->battery usage.
2. Follow these steps to capture the battery log and send it to service@unihertz.com for further analysis.

Repair and Warranty

#1 When returning the phone back for analysis, do I have to send the accessories (such as charger and cable) back?

For repair, please send without the accessory .
For successor oregon refund, please send with accessory in matchless box.

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#2 Is broken glass issue covered by warranty? Can I replace the screen by myself?

The pause glass be not cover by guarantee .
please send transport the smartphone back to uranium after negotiate with service @ unihertz.com a we act not provide call screen separatel. repair oregon replacement fee whitethorn lend oneself .

#3 Is my replaced phone covered by warrranty?

The repaired/ supplant device bequeath perplex extra ninety day guarantee operating room the stay original guarantee menstruation, whichever be long .

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