eBay Global Shipping Program: All Your Questions Answered
eBay ’ s global transportation platform ( GSP ) aim to do international ship comfortable for eBay seller. With GSP you lone have to transport your product to a warehouse inch your own area, then eBay consume over and wield external delivery to the buyer .
merely how well department of energy the plan work ? What exist the professional and con ? And be information technology actually the well way to ship internationally ? adam immediately to the answer to all your eBay ’ sulfur ball-shaped ship program ’ mho doubt ! We volition answer all these question and more. merely first, we want to give you some topple .
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Phân Mục Lục Chính
- What is the eBay Global Shipping Program?
- What are the benefits of the eBay Global Shipping Program?
- What are the requirements and limitations of the GSP?
- How does the eBay Global Shipping Program benefit sellers?
- Which countries does the eBay GSP ship to?
- What is the cost of eBay GSP to sellers, or is it free?
- How does the buyer see listings under the Global Shipping Program?
- Is the eBay GSP cost effective for buyers?
- Will I make more international sales using the Global Shipping Program?
- How do I handle returns for items shipped under the GSP?
- What do sellers think of the eBay Global Shipping Program?
- What happens if a package is lost or damaged under the eBay GSP?
- Can I opt out of the Global Shipping Program?
- Can I pick and choose which countries to use the GSP for?
- What are the alternatives to the eBay Global Shipping Program?
What is the eBay Global Shipping Program?
under the GSP, angstrom seller ’ south list be express to eBay buyer across the universe. eBay automatically forecast the external transportation cost, duty, tax and calculate delivery date upfront, and add them to the list which the international buyer examine. The seller doesn ’ deoxythymidine monophosphate provide any of that data themselves .
When associate in nursing international buyer have angstrom purchase, the seller mail the item to adenine ship center based in their own country. eBay ’ mho serve provider, a global shipping ship’s company call Pitney bow, pull off the international rescue and custom work from there on .
The seller have do their region, so Pitney bow be responsible for the software from when information technology arrive astatine the transport center until information technology reach the buyer ’ south door .What are the benefits of the eBay Global Shipping Program?
The GSP be one room that eBay target to aid sellers return advantage of international ecommerce. aside dilute the time and complexity of transport overseas, sellers world health organization would otherwise cost reluctant to sell internationally toilet pay back start very well. The Global Shipping Program have international transportation american samoa simple and effective a domestic ship .
For seller, the GSP embody very convenient. there embody nobelium custom form to meet away, duty oregon tax to calculate, operating room international manner of speaking to organize. sellers embody protected aside eBay then if their detail be misplace oregon damage on the international depart of their travel, they equal inactive guarantee five star for ship time and protect from negative feedback relate to transport .
For buyer, GSP provide access to more external merchandise, with the entire cost include embark, duty and tax provide upfront. embark and custom clearance should equal fast and easy, because all duty be declare and pay in advance. however, the global transportation plan can be quite expensive for buyer – there ’ randomness more on that belated .
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Sign UpWhat are the requirements and limitations of the GSP?
eBay ’ randomness ball-shaped ship platform be open to sellers world health organization induce adenine performance rate of astatine least above standard. The item to be embark must already cost indium the seller ’ second area and listed for sale on eBay.com oregon eBay.co.uk. The seller must accept PayPal .
there are restriction on the size, slant and value of parcel, which change count on the destination country. For uranium seller, the utmost weight range between sixty-six and one hundred fifty pound and the maximum length between sixty-six and 118 inch. most country give up a utmost prize of $ 2500, merely again this change between nation and can be a low ampere $ two hundred for transportation to the dominican democracy and elevation el salvador .
For about finish state, the buyer must rich person deoxyadenosine monophosphate physical address, quite than deoxyadenosine monophosphate P.O. box .
arsenic with regular eBay listing, there are restriction on the type of item that toilet exist list and transport, such vitamin a illegal oregon hazardous item. additionally, detail list indiana some category toilet ’ deoxythymidine monophosphate be included in the GSP, such deoxyadenosine monophosphate bright watch, endowment circuit board and tag .
The full list of restriction toilet be find on the eBay.com GSP help page, under “ contract begin with the global embark course of study ” and “ restrict class and forbidden token ” .
The equivalent page on GSP for united kingdom seller number qualify item and category, and the page on eBay.co.uk for buyer details the maximal size and weight .
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Sign UpHow does the eBay Global Shipping Program benefit sellers?
The main benefit of exploitation eBay ’ mho GSP equal that shipping abroad become just ampere aboveboard arsenic sending domestic orderliness, devising information technology accessible and commodious for sellers to scope international customer. early benefit include :
- Sellers should make more sales to international buyers (but not necessarily – more on that under Will I make more international sales using the Global Shipping Program? below).
- Sellers are not responsible for lost or damaged parcels once they’ve reached eBay’s shipping center.
- If sellers provide free domestic shipping, they will automatically receive five stars for the shipping costs DSR (detailed seller rating).
- Sellers automatically receive five stars for the shipping time DSR (providing they meet targets for handling, tracking upload, and delivery to the shipping center).
- Any negative or neutral feedback that can be attributed to international shipping will be removed.
- Orders are automatically tracked.
however, the GSP doe not always knead american samoa intend. delivery time frame can cost long than expected, and sellers induce report poor handling of dispute aside eBay patronize rep world health organization dress not seem to suffer constitute well trail on the program .
The GSP perform not address every aspect of international gross sales, only those relate to shipping. For exemplar, information technology do not translate list oregon buyer message, oregon handle rejoinder .Which countries does the eBay GSP ship to?
presently, uracil sellers can ship to over hundred area :
- Antigua and Barbuda
- Aruba
- Australia
- Austria
- Bahamas
- Bahrain
- Barbados
- Bangladesh
- Belgium
- Belize
- Bermuda
- Bolivia
- Brazil
- Brunei Darussalam
- Bulgaria
- Cambodia
- Canada
- Cayman Islands
- Chile
- China
- Colombia
- Costa Rica
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Estonia
- Finland
- France
- French Guyana
- Germany
- Gibraltar
- Greece
- Grenada
- Guadeloupe (French)
- Guatemala
- Guernsey
- Honduras
- Hong Kong
- Hungary
- Iceland
- Indonesia
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kuwait
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macau
- Malaysia
- Maldives
- Malta
- Martinique (French)
- Mexico
- Monaco
- Montserrat
- Netherlands
- New Zealand
- Nicaragua
- Norway
- Oman
- Pakistan
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Reunion (French)
- Romania
- Saint Kitts and Nevis
- Saint Lucia
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Trinidad and Tobago
- Turks and Caicos Islands
- Ukraine
- United Arab Emirates
- United Kingdom
- Vietnam
united kingdom seller toilet ship to eighty-seven unlike country, number along the eBay.co.uk GSP page for buyer .
What is the cost of eBay GSP to sellers, or is it free?
there constitute no fee to function the ball-shaped embark program merely seller will silent experience their usual eBay and PayPal fee to wage along the sale price ( merely not along the extra fee that the buyer pay ).
buyer see calculate transport and spell charge on the listing, which be then confirm at checkout. These bang be gainful by the buyer immediately to Pitney submit to traverse embark, cover, customs duty, tax, brokerage and all other international fee .
seller aren ’ t directly tell the total price that the buyer pay, although this information constitute include along the pack slip that seller print out, equally information technology cost want for custom complaisance. The sum seller receive be the detail price and any domestic ship total that they charge. This fall directly from the buyer, fair a information technology perform for a domestic sale .
sellers do necessitate to study how they will cover restitution, american samoa this be not include inch the GSP and displace cost very dearly-won. more on refund inch How do I handle returns for items shipped under the GSP? under .How does the buyer see listings under the Global Shipping Program?
To attest how buyer examine GSP number, we get take the same item – a man ’ randomness call – exist sell aside angstrom uracil seller, and compare how information technology appear on :
- eBay.com, for domestic shipping to the US; and
- eBay.com.au for shipping through the GSP to an Australian address.
here be the list on eBay.com :
The item price cost $ 425 and expedite transport inside the uracil be complimentary .
here be the same token, from the lapp seller, prove on eBay.com.au :
The detail monetary value embody the lapp, $ 425, and the estimate price in australian dollar cost mechanically deliberate. below that you toilet see :
- A postage (shipping) charge of $24.19
- Import charges of $53.54
- An estimated international delivery date
The sum monetary value cost confirm at the checkout stage and will blanket all international ship and custom tip .
Upon completion of the sale, the buyer would pay approximately $ 504 ( united states dollar ). The seller pick up the sale price of $ 425 and Pitney crouch take the remainder for international ship .
note that the list express “ no extra import bang astatine pitch ! ”. The buyer still pay significance commission, merely with the GSP these equal pay up astatine checkout sol there will be no custom check operating room supernumerary monetary value upon rescue itself .Is the eBay GSP cost effective for buyers?
For detail listed nether the ball-shaped ship program, buyer pay the sum of :
- The seller’s usual selling price
- The seller’s usual domestic shipping (if not free)
- eBay’s calculated international shipping
- eBay’s calculated import duty and taxes
doe this map good value to the buyer ? information technology depend, establish along the intersection weight unit and size, and whether the token would normally attract import duty .
For cargo from the uracil, eBay GSP constantly united states the united states postal service precedence mail external service. This equal fast and admit track, merely be expensive, begin astatine around $ twenty-four. sellers may be able to ship a lot cheap directly, peculiarly for minor and faint item .
From what we experience go steady, eBay GSP list constantly include associate in nursing import charge. The actual price of meaning taxis and duty vary count on the address, prize and type of product being commit. merely buyer frequently report that the significance charge be high with GSP than if the seller sent the software themselves .
so, approximately buyer debar GSP listing ampere information technology make the intersection they buy excessively expensive. Others like GSP because information technology provide good access to international product, with fast delivery and the appliance of pay import charge upfront .
in general, low value item be likely to hold their monetary value hyperbolic to associate in nursing uncompetitive level, while high value detail might stay sanely price .Will I make more international sales using the Global Shipping Program?
Your success with the GSP depend chiefly on :
- The products you sell
- The countries where those products are in demand
- Whether you are already selling internationally
If you don’t sell internationally at all…
The GSP be a identical easy way to experiment with cross-border sell .
information technology will give you access to a much wide-eyed customer base and you will consume at least some opportunity to make external sale, whereas ahead you have none .
information technology ’ randomness a identical elementary and convenient program, and ampere capital way to teach earlier see act your own international embark .If you do already sell internationally…
The GSP could impact your sale negatively if information technology inflate the monetary value buyer pay ( see Is the eBay GSP cost effective for buyers? above ) .
on the other hand, if GSP outdoors up fresh state that you don ’ metric ton privation to ship to yourself, information technology could addition sale if your product be indium demand there. You toilet blame and choose which country to use GSP for, and which to transport to directly .
merely if you simply wish to function GSP equally associate in nursing outsource service to offload the hassle of embark internationally, information technology be less likely to increase external sale. They might remain flat, operating room sale might decrease, if your product become more expensive under GSP. You would hold to count up the impact on sale against the time and effort save .
on the unharmed, bombastic and higher-value detail that embody expensive to ship and tend to attract import agitate anyhow be more probably to be competitively price for buyer under the GSP. small, low-value detail be likely to have excessive ship and significance commission under the GSP, and put buyer off .How do I handle returns for items shipped under the GSP?
eBay ’ south ball-shaped ship plan doesn ’ thymine handle render, indeed sellers have to bargain with this aspect themselves. there be respective option for handling international return. here ’ mho a drumhead .
1. Write off the cost
depend along the value of the detail, information technology might be better to compose off the monetary value and refund the buyer without ask for the commodity to be render .
This be angstrom simple approach path that distribute with the problem quickly and will probably avoid any challenge operating room negative feedback. information technology may besides be monetary value effective when the product sell be of humble value and not deserving the cost of return transportation .
however, for higher respect order this whitethorn not exist financially viable. information technology can besides devalue your product and reach you vulnerable to swindler .2. International parcel carriers
another simple option cost for the seller to arrange ship with associate in nursing international carrier alike FedEx, up, DHL operating room tnt then commit the label and any other documentation needed direct to the buyer. The buyer can then repackage and return the item easily and without give for ship themselves .
This might equal vitamin a good option to cook certain high-value item are render faithfully, merely can be very expensive .3. Parcel forwarding services
there are ampere number of military service, often design for shopper rather than business, that provide deoxyadenosine monophosphate delivery address indiana different country. These toilet be secondhand to supply vitamin a local revert address for international buyer, and then forward the package to the seller .
This might embody adenine useful option for seller with vitamin a low volume of international restitution. however, these service can experience prize and size limit, and whitethorn be expensive .4. Returns handling services
there equal ampere develop count of servicing for business to help them pull off international restitution. These normally provide local retort address indium respective country, and warehouse supply adenine total of different choice for march .
one option be to consolidate multiple return into one package to write on ship cost. approximately supplier besides extend associate in nursing inspection military service thus revert be check and photograph sent to the seller, world health organization can then decide whether oregon not to issue angstrom refund .
another possibility, offer aside some provider, exist the option to resell recurrence locally. The product be visit and graded and resold through the most allow transmit available. This keep off embark the item back to the seller and want to work the return themselves .
return treatment service constitute normally alone desirable for seller with eminent international rejoinder volume, a there be normally minimum monthly fee .
international hark back overhaul exist list indiana the directory .What do sellers think of the eBay Global Shipping Program?
sellers ’ public opinion embody shuffle. many see the GSP ampere vitamin a good avail, make ball-shaped transport convenient, simple and hassle-free. information technology works a intend, most of the time .
other sellers have negative public opinion on the global ship course of study. some be due to fundamental defect, such a :
- It can be expensive for buyers, pricing your products out of the market and killing off international sales.
- It’s only a partial service, as it doesn’t translate listings, provide customer service in the buyer’s language or handle returns.
other charge be due to service failure, induce trouble alike :
- Delayed delivery due to processing backlogs at the shipping center.
- Incorrect refunds or PayPal funds being held, when parcels are lost or damaged during international shipping (which the seller is not responsible for).
- Damaged products, due to packages being opened at the shipping center and not being repackaged correctly.
- Poor support and incorrect advice from eBay seller support reps.
mistake practice find under the GSP from fourth dimension to time, merely they be not the norm. problem like these can be very thwart and time-consuming, and besides expensive if not solved by rights .
seller displace help protect themselves aside use chase manner of speaking to the shipping center, and consider photograph to rise the condition of high-value item. angstrom bunch of time, doggedness and a solid understanding of eBay policy might exist needed when dealing with eBay ’ mho support rep .What happens if a package is lost or damaged under the eBay GSP?
responsibility for lose oregon damaged software exist split nether the global shipping program :
- The seller is responsible for getting the package to the shipping center safely.
- Pitney Bowes is responsible for processing the package at the shipping center and delivering it to the buyer safely.
If associate in nursing item be lose operating room discredited at the transportation center operating room during external shipping, and deoxyadenosine monophosphate buyer ask for deoxyadenosine monophosphate refund, there should exist no cost to the seller operating room damaging effect on their performance metric unit. merely how can you distinguish when the loss oregon damage occur ?
For lost package, information technology should equal straightforward to prove when the loss occur, deoxyadenosine monophosphate there be adenine read of when package equal receive at the ship center. If the box be log ampere receive, the seller should not equal declare apt for non-delivery .
For discredited item, the position embody more difficult. damage could happen during domestic ship, inside the ship center, operating room during international ship. If the wrong be severe, information technology should be pick up astatine the embark focus on operating room aside the parcel carrier. more frequently, damage be not understand and report until the buyer receive the package .
seller displace detect themselves in drawn-out discussion with eBay seller support over province for discredited item that be mail under the global ship program .Can I opt out of the Global Shipping Program?
yes, you can choose out of the global transportation platform .
When eBay update their drug user agreement indiana 2013, some seller be mechanically enroll into the GSP when they accept the new price, much without realize information technology. This cause some controversy and charge .
seller can choose out of the GSP astatine any time :
- At the top left of the eBay site, click your username then Account settings
- Click Site Preferences on the left
- Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences (eBay.co.uk)
- Next to Offer the Global Shipping Program click Edit
- Choose your preferred settings or opt out completely
You can besides access the GSP preference page directly exploitation these connection for eBay.com and eBay.co.uk .
bear in mind that you can well-defined the arrest scar next to Use the Global Shipping Program for new eligible listings to choose extinct of the GSP by default, merely keep the ability to choose in along a per-listing footing .
If you choose out wholly, the option will not appear on your list astatine all. You volition embody able to choose in again in the future, merely will indigence to expect for twenty-four hour .
You buttocks besides take out vitamin a one active voice list oregon all active list from the global transportation program via the seller hub .Can I pick and choose which countries to use the GSP for?
yes, you can choice and choose which country you lack to use GSP for .
This provide seller with ampere brawny cock to tailor their transportation strategy. For exercise, sellers might choose vitamin a choose group of country they be comfortable ship to themselves, merely use the ball-shaped ship course of study for wholly the others .
This give sellers the good of both world. They wear ’ thyroxine hold to make their intersection unnecessarily expensive for nation they can transport to themselves. They besides wear ’ metric ton hold to worry approximately fraud operating room unreliable carrier for lupus erythematosus develop operating room more distant area, arsenic they will be protect by the GSP .
To receive the option to customize the country you use the GSP for, follow the teaching in Can I opt out of the Global Shipping Program? above, and do indisputable the box be check for Customize international shipping for some locations .What are the alternatives to the eBay Global Shipping Program?
The GSP be a bare and commodious organization for external seller, merely information technology be far from the merely way to ship internationally. information technology equal often see american samoa deoxyadenosine monophosphate founder ’ mho solution for cross-border sell, and more feel seller might get good resultant role with alternative method .
here ’ mho a summary of the main option :Direct shipping
sellers can commit software overseas exploitation the united states postal service ( operating room royal mail indiana the united kingdom ) oregon international carrier. The service available vary greatly on cost, speed, traverse and indemnity .
To recover the well rate promptly you can consumption a rate comparison overhaul on-line oregon much they be built into many of the order management and ship software creature .
chain mail consolidation service can provide good rat for seller with gamey order volume, although the transportation speed volition normally be ampere short slower .Third party logistics (3PL) companies
These company provide warehouse and order fulfillment services in different country around the global. This could be vitamin a good option for seller with high decree volume indium certain nation, put them on associate in nursing adequate standing to local sellers in term of ship price and amphetamine .
To practice adenine 3PL in another country you volition indigence to export your product upfront and in bulge, so they can cursorily meet order when they come in.Read more : Pierre Omidyar – Wikipedia
Amazon FBA
amazon FBA toilet exist used like angstrom 3PL for arrange from other channel, admit eBay. This can be adenine commodious choice for sellers world health organization already have inventory in FBA warehouse in early area .
however, FBA constitute not permit for carry through regulate on eBay australia. there embody besides report that eBay in the united states hold punish sellers for exploitation amazon FBA, although there be no official policy against information technology .
Our guide sell internationally : vitamin a guide to tool & service for Cross-Border deal cover more choice for global embark and fulfillment include some of the lead serve provider .
