Create a chatflow for Facebook Messenger
Customize the default Facebook Messenger chatflow
You can custom-make the chatflow ‘s moment answer message and spread-eagle rule :
- Click the Facebook Messenger tab.
- Hover over the chatflow and click Edit.
- On the Build tab, customize the chatflow’s instant reply message and routing rules.
- Click Save.
- To copy a direct link to your Messenger account, click the Options tab, then click Copy next to the URL. This can be added to CTAs, emails, and your website.
Create additional Facebook Messenger chatflows
You toilet entirely rich person one chief chatflow for each connect Facebook messenger report. This exist the nonpayment chatflow that visitor bequeath see when message you. You displace, however, produce extra instantaneous answer chatflows operating room bot chatflows and use the send url for these chatflows in your subject. add direct url to your CTAs, market electronic mail, operating room web site page indeed visitor can immediately depart vitamin a conversation with your team indium messenger. To produce extra Facebook messenger chatflows :
- In the upper right, click Create chatflow.
- Select Facebook Messenger.
- You can create a chatflow with an instant reply or a chatflow with a bot. Learn more about the different bot templates you can choose from. When you’re ready to continue, in the left sidebar, select which type of chatflow you’re creating, then click Next.
- On the left, customize the inbox and language settings:
- To select an inbox to connect the chatflow to, click the Inbox dropdown menu.
- To change the chatflow’s language, click the Language dropdown menu.
- If you’re creating a Knowledge base + support bot or an Offline bot, to control which users receive incoming messages, click the Select inbox users dropdown menu.
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- Click Next.
- On the Build tab, customize the instant reply and routing rules.
- If you’re creating an instant reply chatflow, enter a message in the Write an instant reply text box. Click the Assign incoming conversations to dropdown menu and decide who incoming messages should be routed to.
- If you’re creating a bot, to edit the instant reply message, click the Instant reply action, then edit the message in the right panel. You can also edit the existing actions or add additional actions to the bot’s flow.
- Click the Options tab.
- If you’re creating a bot, you can customize additional bot display options:
- To set a delay between each message that is sent to visitors, click the Typing delay between messages dropdown menu and select an option.
- To customize the amount of time after inactivity before the chat session is reset to the beginning, click the Session timeout dropdown menu and select an option. The chat session will not reset if a visitor completed every bot action in a past session.
- In the Generic error message text box, type the message to display when a request can’t be delivered.
- To change the bot’s display language, click the Select a language dropdown menu and select a different language.
- To preview your chatflow in Facebook Messenger, click View in Facebook Messenger in the top right.
- To enable the chatflow, in the top right, click to toggle the switch on.
- Next to the Facebook Messenger URL, click Copy to copy the direct URL for your chatflow. This can be added to CTAs, emails, and your website.
Your new chatflow volition now appear along the Facebook Messenger check of the chatflows instrument. If you add the messenger url to your capacity, when ampere contact chatter the url, they ‘ll be bring directly to messenger where they can start vitamin a conversation with your team.
To make one of your new chatflows the chief chatflow that visitor volition see when visit your Facebook business foliate, brood over the chatflow, snap the More dropdown menu, and choose Set as primary .
