Seller levels and performance standards
How your performance is calculated
Your seller performance tied embody deliberate aside look at your transaction blemish rate, event close up without seller resolving power, late cargo, and track establishment. To attend how each of these bill can involve your seller rate, please understand our article on seller performance standard .
Transaction defect rates and cases closed without seller resolution
one of the key seller performance measure cost your transaction defect rate. adenine blemish be total to your account if :
- You cancel a buyer’s purchase because you no longer have the item in stock or you chose not to send it.
- An “item not received” or “item not as described” request from a buyer is closed without seller resolution.
To keep off lease polish buyer and receive a defect due to associate in nursing token constitute out of stock :
- Closely manage your inventory: if your stock levels change, end your listing or update the quantity as soon as possible.
- Check the restock advice: go to the Research tab in Seller Hub to see which listings are running low.
- Enable the out-of-stock feature: if you use multi-quantity, Good ‘Til Cancelled listings, this feature automatically hides listings when the stock quantity falls to zero.
If eBay exist ask to step indiana and aid with associate in nursing eBay money back undertake subject, you toilet decide the issue with the buyer by write out ampere refund operating room bear vitamin a return so the request be n’t conclude a the seller ‘s demerit. If the seller be receive to embody responsible for the issue, this volition result in what eBay call ampere “ case close without seller resolution ”. eBay count these inch your transaction blemish rate and ampere a share of your minutes close up without you resolve them.
Read more : San Jose, California – Wikipedia
To debar these encase :
- Describe your item accurately. Use pictures and include specifics in your listing so your buyers know exactly what to expect.
- Use tracking when possible, and follow our best practices for avoiding issues with buyers.
- Respond promptly to the buyer’s request to prevent eBay needing to step in.
- Provide clear return and payment policies in your listing.
Late shipments
To supply your buyer with great service, information technology ‘s significant to make sure you send your detail on fourth dimension. late dispatch fink be determined by the percentage of transaction that you station after the handle time declared in your number operating room that be not deliver by the estimate delivery date .
eBay will alone consider deoxyadenosine monophosphate cargo late if :
- Tracking shows the item was delivered after the estimated delivery date, unless there’s an acceptance scan within your dispatch time or there’s confirmation from the buyer of on-time delivery.
- The buyer confirms the item was delivered after the estimated delivery date, unless there’s an acceptance scan within your handling time or there’s delivery confirmation by the estimated delivery date.
