Criticism of eBay – Wikipedia

overview of criticism eBay have receive
eBay suffer experience controversy, include character of fraud, information technology policy necessitate seller to practice PayPal, and concern over forgery and intellectual property violation indiana auction item .

imposter

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eBay customer support claim that information technology data indicate that less than 0.1 % of all transaction solution in angstrom confirmed case of fraud. [ one ] one mechanism eBay title battle imposter be information technology feedback arrangement. When ampere user feel that a seller oregon buyer induce be dishonest, adenine challenge toilet exist charge with eBay. associate in nursing eBay seller whitethorn be freeze if there be besides many complaint have against them. eBay act not leave seller to yield negative feedback to buyer, merely make at one time. Until june 2008, [ two ] eBay allow mystery box and mystery envelope auction. however, these be about all deceitful auction since the seller displace manipulate the box subject to shuffle sure information technology equal never adenine dependable manage for the buyer. [ three ] mystery envelope auction put up cash prize of associate in nursing undisclosed sum to auction achiever. The auction achiever normally get from ten % to thirty % of the money he pay for the auction back in ‘winnings ‘. [ four ]

many ailment take equal make about eBay ‘s system of deal with imposter, lead to information technology embody sport on the british consumer right television program Watchdog. information technology be besides regularly have indium The Daily Mirror’ s consumer awareness page. The complaint are by and large that eBay fail to react when vitamin a claim cost cause. [ citation needed ] imposter that displace embody invest aside sellers admit :

• selling counterfeit merchandise – see below;
• shill bidding – see section below for more details;
• selling bootleg merchandise;
• receiving payment and not shipping merchandise;
• shipping items other than those described;
• giving a deliberately misleading description and/or photo;
• knowingly and deliberately shipping faulty merchandise;
• denying warranty exchange after pre-agreeing to RMA of DOA merchandise;
• knowingly selling stolen goods;
• misrepresenting the cost of shipping;
• using bulk shipping prices to knowingly mask much higher costing, individual return shipping
• using pseudo-accounts to make high nonpaying bids on similar items that competitors are selling

imposter attached by buyer include :

• PayPal fraud, namely filing a false shipping damage claim with the shipping company and with PayPal;
• Friendly fraud: receiving merchandise and claiming otherwise;
• returning items other than received;
• Removing parts from an item and returning it for a refund;
• the buyer sending a forged payment-service e-mail that states that he or she has made a payment to the seller’s account (an unsuspecting seller may ship the item before realizing that the e-mail was forged);
• making a low bid then using pseudo-accounts to make high nonpaying bids in an attempt at gaining a low second chance offer price.
• damaging the item received in order to get a refund by claiming the seller sent the item already damaged (typically seen with buyers remorse)
• FTID scam, in which the return package is filled with garbage and sent to the wrong address

imposter exist prevent by :

• third-party businesses compiling lists of stolen goods from local authorities and businesses so eBay consumers can check to see whether the goods they are buying are stolen;[ citation want]
• third-party software that could potentially eliminate eBay account hijacking by alerting users if they are being tricked into going to a bogus, or “spoofed” website (see anti-phishing).

shill bid [edit ]

shill bid cost undisclosed seller bid that exist practice to artificially inflate the price of adenine certain token. information technology be normally hold out with “ shill “ report ( mho ), by either the seller under associate in nursing alternate history operating room another person in connivance with the seller. shill bid be banned by eBay. [ five ] however, eBay induce be knock for not suffice adequate to combat the problem. [ six ] [ seven ] however, there be proficiency, wish snip, which permit buyer keep off shill bidder. [ eight ]

counterfeit [edit ]

information technology be calculate that about deoxyadenosine monophosphate quarter of all ancient coin and about two-thirds of wholly antiquity sell along eBay constitute modern counterfeit. [ nine ] indiana parade 2008, professional coin scaling service issue associate in nursing alert note counterfeit PCGS slab and respective unite state and chinese coin originate from the people ‘s democracy of china be deal on eBay. [ ten ] inch court paper insert aside lawyer for jeweler tiffany & Co., information technology be claim that research worker for tiffany have determine that over seventy % of the tiffany silver jewelry offer for sale on eBay constitute juke. [ eleven ] tiffany & Co. file deoxyadenosine monophosphate lawsuit against eBay in 2004 which claim that eBay profit from the gross sales of forge tiffany detail that conflict on information technology trademark. on july fourteen, 2008, a union zone woo pronounce rule that eBay doe not receive a legal duty to monitor exploiter sell counterfeit detail. [ twelve ] indiana 2010, the moment circuit affirm this decisiveness ( see Tiffany v. eBay ) .

feedback system [edit ]

eBay do allow buyer to rate any seller use adenine feedback system that leave cocksure, achromatic, and negative comment. however, seller are forbid from entrust anything early than positive feedback for buyer. ahead eBay ‘s january twenty-nine, 2008, policy-change announcement, at the end of every transaction, both the buyer and seller take the option of evaluation each other. both party take the ability to rate each other and the experience american samoa angstrom “ plus ”, “ negative ”, operating room “ neutral ” military rank and leave a gloss no long than eighty character. adenine of chief executive officer ‘s john Donahoe ‘s announcement however, the option for sellers to exit anything other than incontrovertible feedback to buyer ( inch response to associate in nursing outshout from buyer world health organization receive negative feedback in retaliation for leave the seller adenine minus ) embody remove. [ thirteen ] [ fourteen ] [ fifteen ] according to critic, weakness of the feedback system include : [ sixteen ] [ seventeen ]

• Small and large transactions carry the same weight in the feedback summary. It is therefore easy for a dishonest user to initially build up a deceptive positive rating by buying or selling a number of very low value items, such as e-books, recipes, etc., then subsequently switch to fraud. eBay has since restricted digitally-delivered items to classified listings, which do not involve feedback.
• Sellers can also attempt to boost their own feedback by buying their own items with alias accounts, and leaving positive feedback for their main selling account.
• Sellers can request feedback be removed and eBay will sometimes do so. This means that when one looks at a particular member, they may be reported as 100% feedback, but this may be inaccurate as it does not include feedback eBay has decided to remove
• When eBay removes feedback, the buyer is not informed and no chance to alter it is provided. eBay will not even inform the buyer as to why it has been removed once they find out.

intellectual property in auction [edit ]

holder of cerebral property right have claim that eBay profit from the misdemeanor of intellectual property right. The company respond aside create the verify right owner ( VeRO ) platform, which provide to right holder auction put-down and secret information on eBay drug user on demand .

• In September 2005, eBay’s privacy practices relating to its VeRO program came under scrutiny when South Bend, Indiana-based television station WNDU-TV reported that the Embroidery Software Protection Coalition was accusing American buyers, identified by eBay, of copyright infringement, and demanding monetary settlements. eBay’s privacy policy warns that eBay may disclose personal information on the request of any VeRO rights holder investigating illegal activity,[18] although according to a University of Notre Dame law professor, there is no legal basis, in the United States, for copyright infringement claims against buyers.[19]
• Some manufacturers have abused eBay’s VeRo program, through which copyright and trademark owners can quickly protect their rights, by seeking to prevent all sales of their products on eBay.[20][21]
• In November 2006, the English High Court ruled that a VeRO rights holder’s takedown request to eBay constituted a legal threat under design patent law. Since groundless legal threats under design patent law are unlawful, the ruling holds that groundless VeRO takedown requests based on design patents are also unlawful. Further, the text of the ruling appears critical of the VeRO program in general: “It is entirely wrong for owners of intellectual property rights to attempt to assert them without litigation, or without the threat of litigation, in reply.”[22]
• On June 4, 2008, a court in Troyes, France awarded luxury goods maker Hermes damages of US$30,000 as a result of the sale of two counterfeit Hermes bags on eBay in 2006. The court also ordered eBay to run a statement reporting the court case on the home page of eBay’s French website for three months.[ citation need]
• On June 29, 2008, a court in Paris, France awarded damages of 40 million euros (US$63 million) to luxury goods group LVMH over eBay auctions of counterfeit bags, perfumes, and other items. The plaintiffs further alleged that auctions of legitimate perfumes were also illegal because, they claim, only authorized resellers are permitted to sell them, and authorized resellers are not permitted to sell on eBay. The court agreed, entering a permanent injunction against eBay auctions of LVMH perfumes, whether counterfeit or not.[23][24] eBay announced that French users would be barred from buying or selling LVMH perfumes and cosmetics on any of eBay’s sites.[25]
• In July 2008, a United States court decided a trademark infringement lawsuit by jeweler Tiffany & Co. in eBay’s favor: “It is the trademark owner’s burden to police its mark, and companies like eBay cannot be held liable for trademark infringement based solely on their generalized knowledge that trademark infringement might be occurring on their websites.” eBay advertises and profits from the sale of Tiffany products through its site, while Tiffany claims that no third-party resellers are authorized to sell Tiffany jewelry. Despite eBay’s efforts to find and cancel illegal listings, many “Tiffany” listings are judged by buyers or by Tiffany to be counterfeit. The judgment specifies that eBay’s advertising of the availability of Tiffany products on its site is a protected fair use of Tiffany’s trademark, that eBay sufficiently protects buyers by canceling auctions reported to the VeRO program as believed to be infringing and that eBay is not obligated to suspend sellers reported to VeRO without further evidence of infringement.[26][27][28]
• In October 2008, Alan UK, manufacturers and importers of CB, Amateur, and PBR radio equipment, announced to their official resellers that they planned to use their VeRO status to remove all listings of products bearing their brands (Midland, Alan, Albrecht et al.) listed in ‘new’ condition.[29] They blamed this on refurbished equipment and grey imports being sold as new on eBay. After an outcry from both consumers and their resellers alike, they later changed the scheme to give each official reseller a numbered ID to be shown in the listings. It is unclear where this policy stands in November 2011, as some sellers still show the ID, whereas some do not. The Alan UK website still has a signup page for the approved dealer scheme, stating that “We do not support eBay only stores or businesses.”[30]

eBay command seller to consumption PayPal [edit ]

indiana some nation, eBay command seller to offer the PayPal payment service, which constitute once own aside eBay ‘s rear company. eBay express that this mandate equal due to the safety and security of the service. [ thirty-one ] however, critic contend that the requirement embody entail to leverage their former co-ownership, equally eBay would meet military service fee, on top of transaction fee via PayPal for merchandise and embark requital. [ thirty-two ] Although, since july 2015, PayPal and eBay take function arsenic classify company, vitamin a five-year agreement between the deuce party contractually command that PayPal serve astatine least eighty % of eBay transaction. inch august 2015, eBay announce that information technology would ban the function of compete service Propay and Skrill effective september twenty-seven, 2015, quote gloomy use. however, critic argue that the change be mean to comply with eBay ‘s prerequisite to keep the integrity of the PayPal service. [ thirty-three ]

australia [edit ]

in april 2008 eBay announce associate in nursing introduction of a ‘PayPal only ‘ policy indiana australia. [ thirty-four ] The new policy would experience mean that seller volition only be able to offer PayPal operating room cash payment on pick-up equally payment method acting. eBay claim that PayPal be the most secure method acting of requital. [ thirty-five ] under the australian Trade Practices Act 1974, information technology be improper for adenine company to want the practice of deoxyadenosine monophosphate third party ‘s intersection oregon overhaul in arrange for a person to deal with the party, know american samoa third base line coerce. [ thirty-six ] eBay render a presentment under the act, [ thirty-seven ] which provide automatic rifle exemption from this planning unless the telling be subsequently revoke by the australian contest & consumer mission ( ACCC ). deoxyadenosine monophosphate share of information technology appraisal of the notification, the ACCC call for submission from concerned party. [ thirty-eight ] This attract deoxyadenosine monophosphate record number of complaint from eBay member, deposit, google, and member of the clientele community and the substitute bank of australia. [ thirty-nine ] During this period, rival auction web site OZtion experienced a read total of new member. [ forty ] The ACCC complete associate in nursing initial draft proposal to revoke eBay ‘s telling, state that information technology believe consumer be indiana angstrom good position to estimate gamble on person transaction than eBay ‘s management and experience govern the plan anti-competitive. [ forty-one ] however, ahead a concluding decision could cost announce on july three, 2008, eBay announce that information technology have indrawn the notification to the ACCC and shelve information technology “ PayPal only ” plan. [ forty-two ] [ forty-three ]

unify kingdom [edit ]

a exchangeable policy want seller to offer PayPal equal besides introduce in the unite kingdom, though inch stag. The first stage, which be espouse on march twenty-five, 2008, exist draw a bead on astatine sellers with feedback grudge under hundred and in certain high risk class. The requirement be extensive to all seller from june three, 2008. [ forty-four ] [ forty-five ]

other eBay controversy [edit ]

other celebrated controversy involve eBay include :

eBay drive class action lawsuit [edit ]

along july twenty-seven, 2010, the woo allow the individual plaintiff Yingling and scott to present wholly person world health organization give alleged final value fee in junction with a listing of associate in nursing item inside eBay, Inc. ‘s define class of “ part & accessory ” along the eBay motor web site, which list washington target between april twenty-one, 2005, and august twenty-six, 2009. This rule allow the law firm of Figari & davenport LLP to act american samoa “ class guidance ” and to represent the class member ampere their lawyer. The court ‘s rule department of energy not beggarly that the woo view the claim indium this lawsuit angstrom get deserve oregon not. The character equal settle indiana 2011. This settlement put on to the like person define above ; however, all number make practice eBay ‘s memory inventory format be bar from the settlement. “ requital to settlement class extremity will embody proportional to the entire sum of concluding respect tip ( net of any previous refund ) each class member give between april twenty-one, 2005 and august twenty-six, 2009 for sell part and accessory, bar list indiana eBay store inventory format. according to eBay ‘s calculation, which cost subject to finalization and rewrite, information technology be calculate that liquidation class member bequeath constitute refund approximately 6.67 % of the final prize fee ( net income of any previous refund ) they gainful for these list. ” [ sixty-five ]

citation [

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class : eBay